PACHAMAMA

Privacy Policy

2026

1. Introduction

Pachamama is committed to protecting the privacy and personal information of our customers, suppliers, business partners, website visitors and other individuals with whom we interact.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase our products, contact us or otherwise engage with our business.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Postal and delivery address
  • Billing information
  • Business or company details (for wholesale customers)

Website Information

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Cookies and similar tracking technologies

Communication Information

  • Enquiries submitted through contact forms
  • Customer service communications
  • Feedback, reviews and survey responses

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Manage customer accounts
  • Respond to enquiries and requests
  • Improve our products, farming operations and customer experience
  • Send updates about orders and deliveries
  • Provide information about new products, promotions and events (where permitted)
  • Comply with legal and regulatory obligations
  • Protect against fraud and unauthorized activities

4. Sharing of Information

We do not sell personal information to third parties.

We may share information with:

  • Delivery and logistics providers
  • IT and website service providers
  • Professional advisers such as accountants, auditors and legal advisers
  • Regulatory authorities when required by law

All third parties receiving personal information are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable technical, administrative and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Enhance the browsing experience

You may adjust your browser settings to refuse cookies, although some website features may not function properly.

7. Marketing Communications

Where permitted by law, we may send promotional communications regarding our vegetables, food products, farm activities, events and special offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Maintain business records
  • Comply with legal, tax, accounting and regulatory requirements
  • Resolve disputes and enforce agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information

10. Children’s Privacy

We do not knowingly collect personal information from children without appropriate parental consent where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website together with the updated effective date.